DoubleMySpeed.com or MaxMySpeed.com or MyCleanPC.com = just more CyberDefender

UPDATE:  March 2014 – I haven’t kept a close eye on these jokers lately, but noticed they are now advertising as speedcounts.com. Yet another name change.

UPDATE:  08/02/2010 – noticed they are advertising as maxmyspeed.com. Max My Speed dot com appears to be the same old Cyberdefender nonsense.  Good products tend to sell themselves without massive advertising and frequent “rebranding.” So you’re left asking why yet another name change?

UPDATE:  03/21/2010 – noticed they are advertising as MyCleanPC.com. My Clean PC dot com just appears to be the same old Cyberdefender nonsense. So you’re left asking why yet another name change?

UPDATE:  10/21/2009 – noticed they changed domains again to verycleanpc.com recently.  Very Clean PC dot com just appears to be the same old Cyberdefender nonsense.

UPDATE:  12/01/2009 – At the bottom of this posting are some other domains they may be using, have used, or about to use.

After hearing advertising for doublemyspeed.com with “interesting” claims in them, some have asked about it and my own curiosity was raised.

There’s a ton of this “speed your PC up” software out there. Often it’s advertised with some pretty great sounding claims but no real evidence to back the claims up. Most of the time, this stuff is simply good at one thing….helping suckers part with their hard earned dollars. Often they do this by getting their advertising to run on various radio and TV networks in an attempt to build credibility.

You know what they say about “if it sounds too good to be true……”

Folks, unless you’ve got some serious virus/spyware problems, it’s pretty hard to swallow that any piece of software will make your PC twice as fast. A little common sense goes a long ways here. The performance issues caused by registry errors alone are often very exaggerated (I’m being kind).

Yes registry errors could be the source of errors, some serious for sure, but major performance impact is rare at best.  Working in IT, far too often I’ve had to go in and fix problems and serious messes created by these registry cleaning tools that often do more harm than good. If this was such a huge problem don’t you think Microsoft would come up with their own tool for this? Who would know the Windows registry better than Microsoft?

Back to DoubleMySpeed.com ….

Double My Speed just appears to be a “re-branding” of the Cyberdefender product(s).  Judging by the user comments  on McAfee’s Site Advisor “cyberdefender.com” page here, you don’t need to ponder for long  as to why they might of changed the name. Less than stellar comments are starting to appear on the Site Advisor doublemyspeed.com page here too.

Curious about it and an IT guy myself, I took an older Dell laptop that I have handy for such testing. I dropped a known clean and perfectly functional fresh XP Pro install image onto it. This would allow me to check this software out carefully and in a controlled environment.

Next, I went to http://www.doublemyspeed.com and downloaded their software and installed it. By default it opts you into yet another browser toolbar called “MyIdentityDefender Security Toolbar” which doesn’t appear to be that useful and has an interesting terms of use agreement (what else is new). Normally I’d never install a third party toolbar that tries to automatically opt me into it (box already checked), but wanting to stick to a default install of their software I did so.

When I ran it, the software is clearly labeled as CyberDefender Registry Cleaner Trial. I did not see any sign of anti-virus or anti-spyware capabilities in it.

I run it and wow it strangely comes up with 424 errors. Obviously my Bravo Sierra (BS) detector hit the red zone!  Nice try CyberDefender, Double My Speed, or whomever you are this week. Your results are apparently next to useless and I see nothing here that would help a user with a virus or malware problem.

Figuring what the heck, since this is a test image…I hit the “fix it” button. Of course, like most of this software it immediately opens the web browser and you have to pay to go any further (up-selling). The software stays in the system tray and ran again on reboot with another “you’ve got 424 registry errors” screen again. Would it continue to do so as I use the laptop? I don’t know as by this time I’d seen more than enough from this software.

Folks, IMHO don’t waste your time on this software which I’d have to classify as borderline scareware at best.

Looking over their website I note a few things that always makes me nervous:

1.  Logos that indicate reviews by USA Today, CNET, and Computerworld, yet no links to the actual reviews.

2.   Images of folks saying it “worked great for them” with rather generic looking names, no locations, no links to the email or letter to back this up.

3.  Statements like this in their privacy policy “CyberDefender is not a licensee of TRUSTe’s privacy program but is committed to complying with TRUSTe’s policies and practices.”

4.  Terms of Service that contains provisions like this “All purchasers of the Software are automatically subscribed to the Plan and the original credit card will be charged automatically (or withdraw funds via electronic transfer from your checking account – depending on what payment method you are using)”

5. I’m always gun shy of products and services that use “heavy” advertising day in, day out, month after month. If the product or service is really that great, they would not have to spend all that money advertising now would they?  Advertising isn’t cheap, especially national ads playing all day long. Truly great products and services will sell themselves with only minimal initial and/or occasional advertising to build awareness.

Many things in both their Terms of Service and Privacy policy make me very nervous about this firm and it’s business practices. They may be perfectly fine and legal, but I’m not going to do business with them.

The toolbar?

Read the user agreement and the “opt in” screen during the installation and you can make up your own mind if you really want this on your system. This toolbar appears to be by the same company that tells me I’ve got 424 errors on a good/fresh XP install. ’nuff said?

If you want a security toolbar for your browser then you’re probably better off sticking to well recognized ones like McAfee’s, Yahoo’s, or NetCraft’s toolbar offerings.  I highly recommend you consider the NetCraft toolbar here.  Your call though.

Personally, neither the Registry Cleaner or the toolbar component will be left on my systems. The test laptop was imaged back to it’s previous state after a post scan image was made.

All this said, I encourage folks not to rely solely upon my review of it. Please do your own research and form your own opinions of this software’s appropriateness for your particular situation. If in doubt, consult with your IT guys/gals at work or your local PC shop.

If you just think you must have a registry cleaner, I’m fairly sure there are free ones out there that are better than this software. I have not used it myself, but I hear good things about TweakNow RegCleaner.  Be very careful when working with your system’s registry…backup first, set a restore point, etc. Mess with the registry and something goes wrong you could have a bigger mess on your hands. BE CAREFUL!

Personally, if your system has really slowed down and the current installation of Windows has a few years on it, you should probably just consider planning for a complete format and reload from scratch. This will often do your system performance more good than what any software tool can. That said, a full reload takes planning, getting a list of the software you’ll need (and licenses), backing your files up, and other considerations.

If you suspect a virus and/or spyware as your problem, there are plenty of good tools out there for free:

SpyBot Search & Destroy

Malwarebytes Anti-Malware

Microsoft Security Essentials (free A/V)

AVG AntiVirus (free A/V, but pretty bloated)

Relevant comments (kept civil and clean) are open on this post.

Update:

Some links to folks discussing these CyberDefender products. Granted folks can say/post  anything on the internet, both negative and positive. Also folks behind these products can hide and post positive reviews too…works both ways. So be careful and make your own informed choices:

Discussion on the complaintsboard.com site.

Complaint on RipoffReport.com site.

Another complaint.

Fire up your favorite search engine and try  doublemyspeed.com scam as your search, you’ll find plenty to read over. This is a good idea for any new software you’re considering on your computer. A healthy dose of skepticism will serve you well in today’s world.

You know what they say about “if it sounds too good to be true……”

————-

UPDATE:  08/02/2010 – noticed they are advertising as maxmyspeed.com. Max My Speed dot com appears to be the same old Cyberdefender nonsense.  Good products tend to sell themselves without massive advertising and frequent “rebranding.” So you’re left asking why yet another name change?

UPDATE:  03/21/2010 – noticed they are advertising on FNC as MyCleanPC.com. My Clean PC dot com just appears to be the same old Cyberdefender nonsense. So you’re left asking why yet another name change?

UPDATE:  10/21/2009 – noticed they changed domains again to verycleanpc.com recently.  Very Clean PC dot com just appears to be the same old CyberDefender nonsense.

UPDATE:  12/01/2009 – below are some other domains they may be using, have used, or about to use:

cleanpcnow.com
cyberdefender.com
cyber-defender.com
doublemyspeed.com
verycleanpc.com
cleanpcnow.com
cleanpctoday.com
doublemypcspeeed.com
freepcdiagnosis.com
freshpctoday.com
getprotectedonline.com
maxmyspeed.com
mycleanpc.com
myidentitydefender.com
myprotectedpc.com

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9 Responses to “DoubleMySpeed.com or MaxMySpeed.com or MyCleanPC.com = just more CyberDefender”

  1. You’re much too kind. These people are, IMHO, akin to criminals. They’re scum. They deceive, annoy, harass and try to extort people without providing any service whatever. They’re not different from virus authors. Their ads should be off the radio, their activity should be illegal, and, again IMHO, they should be fined all their profits and jailed. You’re skilled and you can rid your system of this junk by yourself. Not everyone know how. I can well imagine my 94 year old neighbor who struggles to use email stumbling into these people. He and others like him should enjoy some protection from the frauds. Thanks for writing the excellent article but you were way too kind.

  2. Thank you very much for this article! I was going to try “doublemyspeed” because my computer is sooooooo slow and the frequent ads sound convincing. I probably mainly need more memory, and at my age that would be a good thing anyway :-)

  3. jeff15631 Says:

    This program is a joke.I heard this commercial and two days later bought a brand new lap top with windows 7 installed.Turned my brand new never used computer on registered it with microsoft.Second thing i did is downloaded this program double my speed from their web site and installed it.Third thing i did was let the program run on my brand new never used computer and it found over 1500 different things wrong with my brand new never used computer with windows 7 on it.Wow talk about scary i thought to myself i better run my brand new computer back to the store and get my money back,Then i thought no this program is crap and a rip off because i have been building and repairing computers for about 11 years and i know when a company is trying to rip you off from your hard earned money.Then when i tryed to uninstall it,It offered me a deal after i said for uninstalling the program because it gives you 3 choices on why you are uninstalling their software one of witch was their software did not fix the problems with my system it said i should get their 24/7 protection that they offered me and it said it would fix 99% of problems.All i know is this software is a joke and they are trying anything to get your money.If you want to get rid of your money that bad then just send it to me i will give you my address and make checks out to me or send cash.Oh also if you due decide to waste your money on this software for $39.00, in order to get an actuall disk so if you ever have to format your computer you have to send them more money,Don’t quote me but i think it was another $15.00 to get an actuall CD.Again in closing do yourself a favor and do not waste your money on this junk program.

    • gumshoe4096 Says:

      Since your computer is new, and hopefully doesn’t have much personal work stored on it, perhaps the safest thing to do is to simply restore the system to factory default condition using the image stored on the special disk partition or from a system restore CD or DVD that you purchased from your computer manufacturer.

  4. Thank you for this informative, very diplomatic, information. I actually watched the commercial this afternoon and, because it was aired during “prime time,” believed it was legit. However, being leary of their grandiose claims, I wanted to find some supporting evidence that my (much-too-slow) computer would actually be doubled in speed. Like everything else that sounds too good to be true, “doublemyspeed” is just one more flim-flam fraud factory.

  5. gumshoe4096 Says:

    My local talk-show radio station from which I get most of my updates about the world of local, national and global politics has been running DoubleMySpeed.org ads very frequently in recent weeks, rivaling Kars4Kids.com. Either they don’t know it’s a scam, or they’re so desperate for the ad revenue that they don’t care.

  6. Just a little “inside radio” background for you all….

    Be careful about associating any particular ad with a particular radio or TV program/host. Often this type of advertising is purchased for “national” coverage. Such ads get played during a variety of ‘time slots” across the country during commercial breaks on a variety of stations/shows.

    So just because you’re listening to radio show “X” and you hear an ad for product “X”, doesn’t mean that particular show/host endorses it. Often they don’t even know what national ads are playing during their show. Often they may only hear “local” advertising being played and may not even hear the ad you heard.

    Yeah some of this stuff is questionable at best, but such is the nature of the advertising business and free speech. Yes advertising revenue has been way down in this economy. So stations/networks are probably much more willing to take on more “borderline” advertising clients. Not approving of it, but just stating the reality of things.

    In summary, a bit of skepticism is a good thing in today’s world.

  7. go ducks!!! with that aside, I have been a cyberdefender customer since May 09. At first they seemed to fix all my problems, trojans, viruses,and spyware all thwarted. I would still get an occasional trojan and antimalware would catch it. It still was a problem and don’t understood why i was getting trojans. so i would try to trace it by right clicking, then on properties, to find what the root program file. It would follow it back to a “cyberdefender program file”, and believed the trojan was mimickimg the anti-virus to allow access to root files to disrupt the system. I have switched using anti-malware to protect my system, and have been using avast to scan for issues. Twice it has caught 3 or so trojans and the root has led to cyberdefender all 3 times. I don’t know if it is coming from them or not… I told them at the support office and i feel they blew me off, alright i don’t know alot about computers, but i manage. Has anybody had a similuler expierence. There is more to the story, I would like to relate. 12/6/09

  8. I just spent two days working at the cyberdefender offices. They are apparently expanding out in LA. I didn’t even know that cyberdefender was the same as mycleanpc or whatever they are called. When I used to see those commercials I knew they were scams, but I never paid them any real attention. I just can’t believe that I ended up working for them. I had no idea when I started who cyberdefender really was, and it took two days at their offices to figure it out. I don’t even use windows anymore, I use Ubuntu, a linux distro, so viruses and malicious software aren’t something I’ve had to deal with in quite some time.

    What they basically did when I was there was set up an infected computer for me to clean, as a tech, saying that some software from an apparently other shady company, malwarebytes, was the tool to fix it. They also included a set of other tools, which were basically ineffectual because the amount of time it took to run anything on the infected computer made it impossible. Of course, after spending about four hours on this “test” computer, I came to the realization that it was impossible for me to fix it from this remote connection. I even tried installing a copy of their own software. Ironically, the downloaded version I had needed a payment to be fixed. I suspected the entire time I was attempting to fix the computer that I was being monitored. While I was working the *local* workstation that I was working on was infected by a virus, which the trendmicro antivirus installed on the local system detected.

    I think the whole process is basically a big joke there. And everyone but the new guys are in on it.

    Anyway, I can’t really fault CyberDefender entirely. I mean, the free tools that I have used in the past, like avg antivirus, spybot s&d, and adaware, have worked great in the past, but why doesn’t Microsoft buy these companies out, or hire the developers, so that windows can be more secure from the get go? Well, it gets complicated here, because of the essentially monopolistic status that Microsoft holds, buying a company out like these free software providers would probably bring unwanted attention, so Microsoft just waits around, hoping the legitimate security software providers can solve the problem. At least, that’s what I speculate, anyway.

    Well, stay away from this software, and if you can, abandon windows entirely and go for a linux distro.

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